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Aberdeen's Wool Company was established in December 2012. In a humble small store front on the main street of Lindsay, Ontario. Wow how things have grown and changed. We operate as an e-commerce retailer currently, as we develop the reestablishment of a brick and mortar space. (If you want to learn more about that, you can check out the tab "...building a dream" at the top of our main page.)
We wanted to take the time and reintroduce ourselves as we redefine our brand, and our commitment to our customers.
We'd like to introduce to you our set of core values, that we will consistently base all of our decisions on, and what guides us in our authentic selves, and our authentic brand.
We are a team of 4 amazing women, Heather, Sydney, Ally, and Amanda, all who bring their own special gifts to make this all work. We've been together as a group for such a long time, we all compliment each others strengths and weaknesses. We all put our heart and souls into this, and work incredibly hard to follow our core values, and be true to who we are, everyday.
We are committed to providing you with a seamless shopping experience, and that includes prompt and reliable shipping services. Please take a moment to review our shipping policy to better understand how we process and deliver your orders.
General Shipping Information:
Processing Time: Orders are typically processed within 1-2 business days after payment verification. (With the exception of Tangled Poets or Preorder Products)
Shipping Time: You will receive a shipping confirmation once the order has been shipped via the email you provided us. Then it's in the hands of Canada Post or the USPS. Most orders arrive within a week, however, at that is dependent upon time of year, and if your parcel is moving through customs. Keep an eye out on the tracking number provided for the most up to date information on your parcel.
Some of our products are hand-dyed to achieve unique and vibrant colors. These items are crafted with extra care and attention to detail, and as a result, they may require additional time for production. Please allow 7-10 business days for the processing of hand-dyed items before they are shipped. We believe the quality and uniqueness of these products are worth the wait.
If there is an issue with your order, we will communicate as soon as possible, and work diligently to resolve it. If you have any questions regarding an order, please don't hesitate to contact us at firstname.lastname@example.org or through our various dm's on our socials.